Privacy Policy

1. About this Policy

Rihfel Mobility ("Rihfel", "we", "us", or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Rihfel may collect, use, store, disclose, protect and otherwise process information when you interact with our website, applications, vehicle rental marketplace, customer support services and related products.

2. Information We May Collect

Depending on how you use Rihfel, we may collect information such as:

• Name and contact information.
• Email address and mobile phone number.
• Account and authentication information.
• Identity and verification information where required for KYC, safety, fraud prevention or legal compliance.
• Booking, rental, vehicle, payment and transaction information.
• Vehicle information provided by hosts, including vehicle documents and condition information.
• Inspection information such as photographs, odometer readings, fuel levels and reported damage.
• Communications with Rihfel, hosts, guests and support representatives.
• Device, browser, technical and website usage information.
• Information you voluntarily provide through forms, applications, support requests, reviews or other interactions.

3. How We Use Information

We may use information to:

• Create and manage accounts.
• Process bookings, payments and refunds.
• Facilitate vehicle pickup, delivery and return.
• Verify users and vehicles.
• Support safety, fraud prevention and security.
• Provide customer and host support.
• Process inspections and trip records.
• Communicate important service information.
• Improve our products, services and user experience.
• Send promotional communications where permitted and where you have provided the appropriate consent.
• Meet applicable legal and regulatory obligations.

4. KYC and Verification

Certain Rihfel services may require identity verification, KYC, selfie verification, liveness checks or other verification processes.

Where we use a specialised verification provider, information may be processed by that provider in accordance with the applicable service terms and privacy requirements.

Rihfel aims to collect and retain only information reasonably required for the applicable purpose and will apply appropriate safeguards to information under its control.

5. Payments

Payments may be processed through third-party payment service providers. Depending on the payment method and provider, payment information may be processed directly by the relevant payment provider.

Rihfel may receive transaction-related information required to confirm payments, manage bookings, process refunds and maintain financial records.

6. Sharing Information

We may share relevant information with service providers, technology providers, payment processors, verification providers, communication providers, roadside assistance partners, delivery partners, professional advisers and other parties where reasonably necessary to provide Rihfel services, protect users, operate our business or comply with applicable law.

Information shared with a host or guest will be limited to what is reasonably necessary for the relevant booking, communication, handover, safety or support process.

7. Communications

We may send transactional communications relating to accounts, bookings, payments, verification, trip start and end, cancellations, refunds, support and other service-related matters.

Marketing communications will be handled according to the choices and permissions available to you and applicable law.

8. Cookies and Similar Technologies

Rihfel may use cookies, local storage, analytics tools and similar technologies to operate the website, maintain security, understand usage and improve the user experience.

Where required, we will provide appropriate information and choices regarding non-essential tracking technologies.

9. Data Security

Rihfel uses reasonable technical and organisational measures designed to protect information against unauthorised access, alteration, disclosure, loss or misuse.

No online service can guarantee absolute security. We therefore continuously work to improve our security controls, access restrictions, monitoring and incident-response processes.

10. Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining records, resolving disputes, preventing fraud, meeting contractual obligations and complying with applicable legal requirements.

Different categories of information may have different retention periods.

11. Your Privacy Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including rights to access, correction, updating, withdrawal of certain consents, grievance redressal and deletion where applicable.

Requests may be subject to identity verification and applicable legal or contractual limitations.

12. Children's Privacy

Rihfel's vehicle rental services are intended for users who are legally permitted to use the relevant services. We do not knowingly design our services to collect personal information from children for purposes unrelated to the services.

13. Third-Party Services

Rihfel may integrate third-party services for payments, identity verification, maps, communications, analytics, hosting, customer support and other operational purposes.

Those providers may process information according to their own applicable terms and privacy policies.

14. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

When we make material changes, we may provide an appropriate notice or obtain fresh consent where required.

15. Contact and Grievance Support

If you have a privacy question, request or grievance relating to Rihfel's handling of personal information, please contact us through the official Rihfel support or privacy contact channel published on our website.

We will establish and publish the appropriate grievance and privacy contact details before commercial launch.